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Solid State Sound Recorders PORTABLE
| • PayPal • VAT • Delivery • Holidays & Closures To purchase products from this site please go to the bottom of the product page for the specific product or range of products you need. There you will find a priced list of the various versions of the product/s available. To purchase please just click on the You may check your Shopping Basket at any time by clicking the You may add and deduct quantities of the item/s you need - don't forget to click on the Update Basket button each time you do this! To add more items to your basket just click on Continue Shopping button and you will be returned to our webshop. Once you have completed your order please click on the SECURE CHECKOUT button. And here comes the most important bit... The checkout page will look similar to the one below... please note you do NOT have to have a PayPal account! You can just pay by credit or debit card in the normal way (and with all the normal protections) just by clicking on the Continue link under the question: "Don't have a PayPal account?" (to the left of the 'LOG IN TO PAYPAL' box). Of course, if you do have a PayPal account you can use it in the normal way, or you can opt to open one at www.paypal.co.uk if you want (actually it's really worth it in the long term).
First of all please remember - you DON'T have to have a PayPal account before buying anything from us - you can still pay by card in the normal way (see above). Having got that out of the way, here's why we love PayPal (and perhaps why you should too)... Imagine a situation where your credit card has been stolen and used to place an order worth over £3600 with this company without your knowledge. That is exactly what actually once happened to us in 2004. It was a fairly brutal lesson in card crime both for us and the real owner of that card. As a result we took a long, hard look at all the online card processing companies and what they offer, especially in the area of card security. That's why we now use PayPal to process our customers' online orders because there are easily the most secure method available. Would you believe PayPal are the only debit/credit card processing company that takes the trouble to tie up the actual card you wish to use with its billing (card statement)? They call this their verification process. Hence it is almost impossible for someone who has stolen your card to use it via PayPal. This completely protects you and us against fraud. Here's a short overview of how it works... (Click here for more details.) - Purchases of up to £650 by credit/debit card will normally be processed immediately even if you have never done any transaction through PayPal before (and you are therefore 'unverified' by them). - Purchases of over £650 by credit/debit card will normally be processed immediately if you have been through PayPal's verification procedure and are therefore a Verified PayPal Member (like well over 150 million other people now are). - Purchases of over £650 by credit/debit card by unverified PayPal customers will normally require you to go through PayPal's simple verification process. This is easy and only delays things by a few days. - Once you have been verified by PayPal and have a full account, you can enjoy immediately processed AND REALLY SECURE transactions with us and many other sites using the credit/debit cards you have registered with them, or you can pay with any balance you have in your new PayPal bank account that you are given when you fully verified (yes, PayPal is much more than just a card processing company!). Remember: when your card payments are processed by on other sites, most of them do not check properly that the card you are using is actually YOUR card. This means that your card could be being used by someone else fraudulently. It could also mean we could be inadvertently selling something to a criminal. That's why we only use PayPal. In our view, they are the only card processors who take security seriously. Click here to have a look at their website - you may want to sign up and become a fully verified PayPal member - it really will make a growing number of your online transactions much quicker and more secure. You may also speak to PayPal on 08707 307 191.
Lastly, a word about corporate credit/debit cards and PayPal : Our experience suggests that PayPal do not much care for corporate cards. The reason for this is pretty clear - that that kind of card can more easily be misused or stolen. Therefore, if you are having trouble using your corporate card with us, please call us on 01747-830670 or email sales@solidstatesound.co.uk and we'll see if we can help you pay in another way.
Whilst we do have the facility to take payment by credit/debit cards over the phone, please note that, for security reasons, we prefer not to accept this form of payment by private individuals or commercial concerns, who should purchase via this website using PayPal (see above) which is the most secure payment method for both you, the customer, and us, the seller. The only reason we have the facility to take payments over the phone is so we may welcome the growing number of educational establishments, local authorities, government departments, charities and similar organizations who now have corporate credit/debit cards for the procurement of capital purchases. If you are one of these kinds of customer, we can supply you against an official order as usual (via email, fax or mail) and then invoice you, or else please call us with your card details and we can now process your orders using this method too.
If you prefer, you may pay us by direct bank transfer from your bank to ours. In order to do this you will need to give your bank our bank details. Please ask us for these.
Payment by bank transfer usually takes 2-4 working days to arrive in our account unless your bank is the same as ours, in which case it will normally take 2-4 hours. You may also pay cash (not a cheque) into our account over the counter into any Alliance & Leicester, Post Office, Halifax or Bank of Scotland branch and this will appear in our account immediately. Please ask us before doing this so we can advise you how to do so. All prices shown on this website show our prices both excluding and including VAT. Any PDF price lists linked from this site are provided for download and/or printing out and these normally exclude VAT, unless otherwise stated. If you choose to purchase products from our webshop, regardless of where you are in the world, the prices, as well as shipping costs, that you will be charged will all include VAT. All electronically generated invoicing from our webshop and via our merchant service, PayPal, will show pricing inclusive of VAT. If you are VAT registered, then naturally you may calculate the VAT element of our price and reclaim it in the normal way. However, if you require a formal VAT invoice showing VAT as separate element then please call us on 01747-830670 and we'll gladly send you a copy. If you are purchasing from outside the UK and the EC then you should not use our webshop or you will be charged UK VAT. Instead, please contact us at sales@connectronics.uk.com with a list of your requirements. We will then confirm pricing and shipping costs (your exact address is required please) without UK VAT and then finalize the transaction by sending you a PayPal email invoice, or else by using our bank details above you may make a bank transfer to us. We keep good stocks of virtually 100% of the products shown on our website at all times. If the site says a product is in stock, it usually is in stock*. When an item is temporarily unavailable for some reason (i.e. when stock availability is out of our control), we normally say so in a note against the product listing so you know the position. Our normal shipping policy is as follows: If you pay for an order online by 1pm on any weekday we normally send your order out immediately so you have it by the next weekday, often before noon, and by 3pm at the latest. We do not send out orders during occasional holiday or other closures (see Holidays & Closures below). This policy covers the vast majority of our orders. There would only be a slight delay if your order came in during a holiday or other closure, or at the same time as other orders for the same item, and we do not have enough stock to satisfy them all. In rare cases like this, we allocate that stock on strictly first come-first-served basis by the time and date on your order. We then fulfill the remaining order/s from the next shipment of that item - usually within a few days. We also try and notify you by email if this occurs. We do not deliver on Saturday or Sunday. Why? Because the failure-to-deliver rate by post and courier services is much higher at weekends. When we did used to offer weekend deliveries, and the deliverer failed to perform, we found that it was us who got the the blame, not the service we used. So we prefer not to offer the service at all rather than disappoint customers and lose them. Please note that during occasional company closures (see below) we will deliver in-stock orders placed during the closure immediately on reopening for business. If you would like to confirm stocks of any item we sell please just call us on 01747-830670 or email us at sales@solidstatesound.co.uk *Very occasionally an unusually generous order may clear us out of stock of an item but in most cases this will only mean a delay of 2-3 days before we are back in stock. If there is a general shortage of a particular item, then we will normally have a note about this on its listing in our Webshop. We deliver worldwide and we use the most appropriate courier service for each individual job depending on what we are sending you and where we are sending it to. Our standard delivery charges to UK addresses are as follows... (see note below about delivery to non-UK addresses) £2.50 for purchases with a value of £0.01 to £9.99 Remember - these charges include the actual cost of the packaging materials, the time it takes to administer, prepare and label your package, the carrier's cost (postage or courier fee), plus insurance. Pretty good value! If you purchase through our webshop direct from this site then you should click on the Delivery to non-UK addresses: Our website is coded to calculate the appropriate delivery charge for a UK address for any given order placed, even if you are placing the order from outside the UK. If you require your order to be delivered to a non-UK address, then we reserve the right to make a surcharge for this. The amount will depend on where in the world you want us to make a delivery. In such cases we will email you a separate invoice for this amount and you may click on a link in that invoice to make the extra payment. Once this is received we will be able to make delivery. • Please note that, in many cases, small (lightweight) orders to many EC countries will not incur a surcharge if we send them by Royal Mail. We are an online business and so you may interact with us via our website and email 24 hours a day, 7 days a week, 365 days of the year! Our office and warehouse is normally open every weekday for telephone enquiries or for advice on 01747 830670, as follows:
The telephone will normally be answered during these times. However, when call traffic is heavy we sometimes cannot take every call. In such cases please email us at sales@solidstatesound.co.uk or call again. We always respond to email. Many thanks. Being an online business we do not have a shop or showroom, nor do we have a collection point. All our orders are sent out by courier or Royal Mail.
The office and warehouse will be closed on the following days:
Thank you for your understanding.
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Your questions and comments about this site are welcome at webmaster@solidstatesound.co.uk |
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